This privacy policy applies to the Redaa Store website, its programs, and applications, and it is valid for all customers, whether they are website users via www.redaastore.com or mobile app users. Any reference to “the website” or “the website” refers to the Redaa Store website, programs, and applications.
This privacy policy may be subject to change from time to time. The current version of this privacy policy is published online by Redaa Store. You should regularly check our privacy policy. Your continued use of Redaa Store’s website, apps, and services constitutes your agreement to this privacy policy, as it may be amended from time to time.
Your rights regarding your personal data:
Please contact us by visiting our customer service center to get in touch with us by sending a message or calling +966500491315 if you have any questions or concerns regarding your data.
I hereby confirm that I have read and understood this privacy policy. By sending data to Redaa Store or its agent (its representatives) or by using the Redaa Store website, applications, or services, I willingly and explicitly agree to Redaa Store collecting, using, sharing, processing, and retaining my data as described in this privacy policy. I understand that Redaa Store may request my personal data as described in the privacy policy to provide the product or service I have requested. I hereby give my consent to Redaa Store to process my data, retain it, act on it, and share it with subsidiaries, branches, agents, and third-party service providers, credit and discount agencies, and other regulatory/government entities, both within and outside the Kingdom of Saudi Arabia, to the extent permitted by law to provide this product/service to me. Redaa Store and its employees, as well as all third parties with authorized access to my data, are specifically bound by the privacy obligations related to the Redaa Store website. I understand that I can refuse or withdraw consent at any time. However, if I do so, Redaa Store may not be able to apply its legal or regulatory obligations and may not be able to provide its products and services to me.
We use appropriate security techniques and procedures to prevent unauthorized access or illegal access to your information, loss, or destruction. When we collect data through the website, we store your personal information on a secure electronic server. We use security protection systems on our servers. When we collect electronic payment card details, we protect them by using encryption, such as Secure Socket Layer (SSL) connections. It is therefore difficult for any intruder to decrypt your information, as we cannot guarantee 100% protection. We strongly advise against sending full credit card or debit card details when contacting us electronically and without encryption. We provide material, electronic, and procedural guarantees directly in the process of collecting or disclosing your information. Our security measures sometimes require you to prove your identity before we disclose your personal information to you. It is your responsibility to protect your password and computer from unauthorized access.
Each time you visit the Redaa Store website, program, or application, information is sent from your browser (through your device) to the Redaa Store server log file, where it is stored. This information includes the time and date of the website visit, the pages you viewed, your IP address, the URL email address that led you to Redaa Store, the amount of stored information, and the type of browser used. Once we have obtained all this information, all IP addresses are deleted or turned into unidentified sources. Hiding the source or identity means that your IP address has been changed in a way that it cannot be linked to the original user or can only be linked through extensive research. The unidentified stored information in the server log file is used to improve the shopping experience on the Redaa Store website, making it easier to browse our site, find errors quickly, and direct server capabilities for development as needed. For example, this information allows us to calculate peak times and set a plan that makes server capacity sufficient to support these times and therefore provide the required speed and ease when browsing and shopping from our site.
Customer Consent for Data Analysis:
Regarding my continued use of the Redaa Store website, I hereby allow Redaa Store to analyze protocol data and use it for the development of their e-marketing.
7. Cookies:
You are not required to enable or accept cookies to visit our site. However, if you wish to place an order or add a product to your shopping bag, you need to enable this feature from your browser settings to accept cookies. This is necessary to use the shopping bag, track your purchases, and complete the payment process.
What are cookies?
Cookies are small files stored on your computer that include your personal information, such as your preferred settings and other data that the system needs when interacting with the browser. Cookies help us customize our programs to fit your preferences and reflect your browsing habits. They also allow us to save any information you’ve entered so you don’t have to re-enter it on your next visit. Cookies enable our system to recognize that you’ve visited our programs before and remind it of your preferences (e.g., preferred language) and your favored products. Temporary/permanent cookies have a lifespan and are then automatically deleted. Cookies allow us to collect and analyze data to develop strategies for improving our programs. Our goal is to provide you with a fun and enjoyable online shopping experience that is easy and tailored to your taste.
What types of cookies does Redaa Store use?
We may use any of the following types of cookies on our programs:
1. Session cookies – These cookies are deleted when you finish using your browser and are used to enable you to use our site and its features, e.g., “Wishlist” and “Shopping Bag.”
2. Analytics cookies – These cookies allow us to analyze how you use our site and develop strategies to make your shopping experience better.
3. Customer preference cookies – We use these cookies to remember your preferred products so that we can offer you a more personalized shopping experience. To do this, these cookies may remain on your computer even after you finish browsing.
4. Customer targeting and advertising cookies – We use these cookies to display ads that are relevant to you based on your preferences. These cookies also allow us to control the number of times you see an ad and measure the effectiveness of our marketing campaigns.
What kind of data is stored in cookies?
No customer’s personal data is saved in the cookies used by the Redaa Store website. Therefore, it is not possible to violate the privacy of any user or track them individually through cookies. When a cookie is activated, a unique ID number is created, and this number is used for internal reference only and cannot be used to determine the user’s identity or access their registered personal information, such as name and IP address. The anonymous, unidentified information that we receive from cookies is used for analysis and evaluation purposes, such as identifying the most visited pages and the most popular products, among others.
What do we mean by user targeting on our website?
Redaa Store collects specific information that is used to provide advertisements and electronic offers tailored to each customer’s preferences. These pieces of information are not used to identify you as a user but rather for the purpose of improving the website. No information acquired is stored within personal user data or order data. Instead, it is used to supply our users with advertisements they desire and inform them of offers and services that align with their individual tastes. Users are targeted based on tracking their interactions with advertisements or the pages they visit. For instance, if a user has shown interest in viewing a collection of running shoes, we may display a special offer for discounted running shoes. Our goal is to provide you with a personalized shopping experience that aligns with your preferences and priorities.
Does Redaa Store use third-party cookies?
Redaa Store allows the use of cookies from partner companies to provide advertisements and electronic offers tailored to each customer’s preferences. Some of these cookies from our partners may be stored on your device when you visit our website. These cookies can be either temporary or permanent, and they are automatically deleted from your computer at the end of their default lifespan, which typically ranges from 14 days to 2 years. As stated in Redaa Store’s cookie policy, no personal information is collected in third-party cookies. The data collected is limited in number of visits and used anonymously for analytics purposes, such as determining which products are in high demand, all while using randomly selected ID numbers. This information cannot be linked to any personal data you may have entered on the Redaa Store website. The sole purpose of using third-party cookies is to allow our partners to advertise products that are of personal interest to you.
Customer Targeting
We employ targeting policies, allowing us to display advertisements that you would like to see on our website. This means that we can show you products that you recently viewed on our partner’s websites. In other words, the ads displayed to you, even on other companies’ websites, are those you are specifically interested in. This is achieved through a detailed analysis of the information gathered in your cookies on our website, enabling us to understand your interests as a user. This information is anonymous, contains no personal information or data from our customer records.
How can I prevent cookies from being stored on my computer?
You can modify your browser settings to prompt you for permission every time cookies attempt to access your computer. If you want to allow Redaa Store cookies but block third-party cookies, you can change your settings to do so. The “Help” section of your computer will usually provide information to assist you in modifying your cookie settings. We recommend only changing your browser settings for your profile on shared computers.
This website uses third-party service providers like Google and Facebook, which gather and store data for marketing and website improvement purposes. Cookies may be used for this purpose. Cookies enable us to recognize your web browser. No information is collected without permission from the individual, and this data is used to identify visitors personally or compare it with the data stored in pseudonymous profiles. The consent for data collection and storage can be withdrawn at any time.
This website uses Google Analytics, a web analysis service provided by Google. Google Analytics relies on cookies, which are text files placed on your computer, to help analyze how users use the site. Google transfers the information generated by cookies about your use of the website (including your IP address) to servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Customer Consent for Advertising
I acknowledge and agree to allow my user data to be used and stored in cookies as described above. I also consent to keeping these cookies on my computer after I finish using the browser to use them on my future visits to your website. I retain the right to withdraw this consent by disabling cookies in the browser settings.
8 – Data We Collect:
We may need to collect your personal information if you wish to place an order to purchase a product from our website. We collect the necessary data and use it to prepare your order, secure any potential claims that may arise later, and provide you with our available services. This includes, for example, your name, gender, date of birth, email address, postal address, delivery address (if different), phone number, mobile number, fax number, and payment details. It also includes information about payment cards or bank account details.
We also collect information about your device, including device identifiers and any other personal identification information used to access the Reda Store website. This is done to enhance your user experience by making improvements to our software and customizing it to your preferences. This information is also used for fraud detection and protection.
We use the information you provide to give you details about our products and services, as well as those you request from us. We use the information you provide to help manage your account, including returning products, changing sizes, ensuring you complete necessary financial transactions online, and managing your account. This information is also used for data loading checks from the website and determining site visitors from app visitors, developing website page designs and content and customizing them for users. We conduct various demographic-related research, send useful or requested information to the user, and ensure that you are fully informed and agree to these details.
We communicate through email to provide you with information about our products and other services if you prefer. If you do not want to receive any promotional or marketing communications, please unsubscribe at any time.
We may share your name and address with a third party for the purpose of delivering your purchase order (for example, a delivery company or supplier).
We may contact you on your phone number to inform you of any updates related to your order status or for any announcements regarding our latest discounts and promotional offers.
We may use the information we collect to conduct customer service-related analytics, train our customer service staff, and provide appropriate support to customers to ensure they have the best customer experience with Reda Store.
Our agent manages the financial transactions you make online on our websites or applications. You must provide accurate and non-deceptive information to the agent or the website, and you should keep it updated and inform us of any changes.
We may be able to store details related to your current order on our website, but we cannot access them directly for security reasons. However, you can access them by logging into your account on the website or application and reviewing the information and details of your recent purchases. You can also manage your address details, banking details, and any newsletters you have subscribed to. You should also commit to maintaining the utmost confidentiality when accessing your personal data and not make it available to an unauthorized third party. We will not be held responsible for any misuse of passwords unless such misuse results from our error.
The Lawful Purpose:
We may retain your information even after you close your account, even if you do not use our services, for the purpose of fraud detection and prevention, compliance with our legal/regulatory requirements, resolving any disputes, and enforcing our privacy policies, terms, and conditions.
Credit Cards and Electronic Fraud Protection:
We may use specialized entities (FPA) for electronic commercial fraud protection, where these entities assist us in making decisions to accept customer orders conducted on the website or application. Below is a brief guide on how these entities use your data. Please contact us if you want more information on this topic or about the anti-commercial fraud protection entities we work with. Your data is used as follows:
We will search the commercial fraud protection entities (FPA) for information regarding orders placed on the website.
We will use the information provided to us by commercial fraud protection entities (FPA) to make a decision about accepting your order placed on the website.
In case you provide incorrect or inaccurate information and it results in a commercial fraud case, the case will be referred to electronic commercial fraud protection entities (FPA) (and we have the right to suspend the processing of the order).
Other Uses of Your Personal Information:
We may use your personal information for surveys and market research, as per your preference, for statistical purposes while ensuring complete confidentiality, and you have the right to withdraw at any time. We do not disclose any of your answers to third parties related to surveys unless you want to participate in contests. We keep survey answers entirely separate from your email address.
We may also send you other information about us, our programs, our other websites, our products, our sales offers, our newsletters, or anything related to other companies in our group or business partners.
If you do not want to receive this additional information (or any part of it), please click on the “Unsubscribe” link found in any email sent to you, and we will stop sending you this information within seven working days or send us a message through the “Contact Us” form available in every article in the “Help Center,” requesting us to unsubscribe you from this specified email. Within 7 working days (days not including Friday or Saturday or (2) public holidays in any location in the Kingdom of Saudi Arabia) from receiving your instructions, we will stop sending you information as requested. If your instructions are not clear, we will contact you for clarification.
Please be aware that we will keep in touch with you even if you have unsubscribed for order-related purposes, such as order confirmation, product shipment messages, and others.
We may use some anonymous (non-identifying) data for our program users in general, maintaining complete privacy and confidentiality, for other purposes, including verifying public locations and monitoring visits to the site or links provided in emails to users who wish to receive such links. This anonymous data, which does not allow the identification of your actual personal identity, is also used for research and system improvement, and the site and application so that we can offer the best products to you. The user’s personal identity will not be identified personally because this data is anonymous.
Competitions
We use data when conducting any competitions or contests to notify the winners and announce the offers. You can find more details by reviewing the terms of participation in the relevant competition.
Third Parties and Links
We may share personal identifying information that we collect (including email addresses) with other companies within our group for business purposes, such as advertising. We may transfer your information to other companies within our group or to our agents and contractors to assist us in related transactions in accordance with our privacy policy. For example, we may use a third party to help us deliver products to you, collect payments from you, use it for statistical purposes and marketing research, or assist our customer service team. We may also need to share information with a third party to protect against fraud and reduce credit risks. In the event of the sale of our company or a part of it, we may have to transfer our databases, including your personal information.
Your information may also be shared with companies you authorize, such as your social media sites. Our programs may contain advertisements from third parties and links to other sites. Please note that we are not responsible for the privacy practices or content of these third parties or other sites, or for any third party to whom we transfer your data in accordance with our privacy policy.
We also target you with our advertisements and other marketing content by delivering them to you while you are on our site based on the information available to us, your browsing history in our store, and previous transactions with our store.
Except as otherwise stated in this privacy policy, we will not sell your personal data or disclose it to a third party without your prior consent, unless it is necessary for the purposes outlined in this privacy policy, or as required by law.
Use of Facebook Social Plugins
Our site uses social plugins (“plugins”) provided by the social networking site Facebook, which is operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). These plugins can be recognized by the Facebook logo or the “Facebook Social Plugin” notice. To view a complete list of social plugins and their appearance, please visit the following link: developers.facebook.com/plugins.
When you visit one of our site’s pages that contains one of these social plugins, your browser establishes a direct link to Facebook’s servers. Facebook then transfers the content of the plugin directly to your browser, which embeds the latter into the website, enabling Facebook to receive information related to your visit to the respective page on our site. This applies even if you do not have a Facebook account or are not logged into Facebook at that time.
If you are logged into Facebook, Facebook can assign your visit to our site to your Facebook account. If you interact with the social plugins, such as pressing the “Like” button or entering a comment, the information is transferred directly from your browser to Facebook and stored by it. This information may also be published on Facebook and displayed to your Facebook friends.
If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our site with your member data already stored by Facebook, please log off Facebook before entering our site. You can also block Facebook social plugins with add-ons for your browser, such as “Facebook Blocker.”
For more information on the scope and purpose of the data collection, and on how Facebook processes and uses the data, as well as on your rights in this respect and the settings options available to protect your privacy, please visit Facebook’s privacy policy.
To Whom We Disclose Your Information
Information about our customers is an important part of our business. We only share your information as described below and with companies that follow protective practices at least as protective as those described in this privacy policy:
a- Other Companies: To provide our services to you, we may deal with companies affiliated with us and/or unrelated service providers (e.g., logistics companies used to deliver products to you, marketing companies, and payment processors to process online transactions, and others). We may involve other companies in your transactions, which may store your information in a digital wallet to make your use of our services more efficient.
You understand that it is important for these companies to have access to the closely related information to perform their functions. We will make sure that these companies do not use your information for other purposes. We may also receive information from these entities (such as delivery information and updated addresses), which we may use (e.g., to correct our records and deliver your future orders). By using our platform, you voluntarily and privately agree to transfer, store, use, and disclose your information among our affiliated and/or unrelated service providers wherever they are located. These companies must contractually commit to respecting the confidentiality of your information.
b- Marketing Offers and Promotions: We may also use your information to provide you with information about products, services, and campaigns that may interest you and enhance your platform experience, service messages, new features, improvements, special offers, and events that may interest you. We may contact you through various channels, including but not limited to email messages, web notifications, mail, phone, in-app messages, and WhatsApp messages, as well as brief news bulletins.
We may allow third parties to use your information. For example, we may provide information to advertisers to help them identify the type of audience they want to target and enable us to fulfill our commitments to our advertisers (e.g., by displaying their ads to a target audience).
In addition, you may be required to provide additional information to participate in some of our store’s research activities, including contests and promotions. For example, if you win a contest, you may be asked to provide additional personal data to prove your eligibility and to receive the prize. This information may be collected by us or by our sponsor or promotional suppliers. Please note that you should review the privacy policies of these third parties to understand how they use any information they collect if they do so.
c- Business Sale: In the event of an acquisition of our company or all of our assets, the customer’s information will be one of the transferred assets.
d- Protecting Our Platform and Others: We disclose your account and other information when we believe it is appropriate to enforce the law and law enforcement investigations, protect the rights or property or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as protecting against fraud and reducing credit risks.
Customer Consent Declaration
I voluntarily and explicitly agree to the collection, sharing, use, and retention of my data in the manner described above.
Contact Us
Copyright © 2023 Redaa Store. Developed & Powered by DGLab